Terms of Service
These Terms of Service ("Terms") set forth the conditions for using the www.mareajewelry.co website (the "Website") and govern the purchase of products offered through it. Our Privacy Policy and Cookie Policy are an integral part of these Terms.
By accessing and using the Website, you explicitly agree to be bound by these Terms and the supporting documents mentioned herein. We recommend reading them carefully. If you do not agree with these Terms, please refrain from using the Website.
For any questions regarding these Terms, the Privacy Policy, or the Cookie Policy, contact us at info@mareajewelry.co.
1. LEGAL INFORMATION
The owner of the Website is Marea (hereinafter referred to as “the Company,” “Marea,” “we,” “us,” or “our”), with a registered office at MAREA JEWELRY.
2. CONDITIONS OF USE
By accessing and browsing the Website, you explicitly agree to the following conditions:
- Refrain from placing false or fraudulent orders or submitting any false, inaccurate, or incomplete information.
- Avoid any action intended to damage, disable, overburden, or impair the Website or interfere with any other party’s use of the Website.
- You agree not to use the Website for unlawful purposes, or in violation of any applicable laws and regulations.
We reserve the right to amend these Terms at any time. You are encouraged to review these Terms periodically.
3. AVAILABILITY OF SERVICE
The products offered on the Website are available for worldwide shipping unless otherwise restricted by specific country policies or conditions. Shipping restrictions may apply.
4. ORDERS
By placing an order on the Website, you confirm that all the information provided is accurate and true. You authorize us to charge the purchase price to your payment method. After completing your order, you will receive an email confirming the receipt and details of your order (“Order Confirmation”). Once your item is shipped, you will receive a shipping confirmation (“Shipping Confirmation”).
All orders are subject to product availability. In the case of unforeseen supply issues, we will notify you and refund any amounts paid.
5. PRICING
Prices displayed on the Website are subject to change without notice. All prices are inclusive of applicable taxes but exclude shipping costs, which will be added at checkout. While we strive to ensure the accuracy of pricing information, in the event of an error, we reserve the right to cancel orders affected by erroneous prices.
6. SHIPPING & HANDLING
Shipping Costs and Delivery
Shipping costs will be calculated and displayed at checkout. All our jewelry pieces are made to order, so please allow additional time for crafting and shipping. Delivery times vary based on your location and the shipping method selected. We strive to process and dispatch all orders promptly, but please note that unforeseen circumstances may occasionally cause delays.
Turnaround Time
All Marea pieces are handmade to order. Specific turnaround times vary by piece, so please check the details for each item. If you require a piece by a specific date, contact us prior to ordering to ensure we can meet your needs. Turnaround times are approximate and subject to change.
Resizing
If you need to resize your jewelry, please contact us before sending the item back. Resizing incurs a fee, and the shipping cost to and from our studio is the customer's responsibility.
Cancellation by Us
We reserve the right to refuse or cancel orders at our discretion. If you wish to cancel an order, please contact us immediately. Cancellation is at our sole discretion once payment has been accepted.
For any questions regarding shipping and handling, please contact us at info@mareajewelry.co
7. RETURNS AND EXCHANGES
We understand that buying jewelry online can be challenging, and we want you to love your piece. While we do not offer refunds for change of mind, we are happy to offer an exchange or store credit if you are not completely satisfied with your purchase. Please note that due to hygiene reasons, earrings cannot be returned or exchanged.
If you wish to request an exchange or a credit note, please contact us within 72 hours of receiving your item. Exchanges are subject to item availability and are at our discretion. Credit notes are valid for 1 year from the date of issue.
To return an item, please ensure it is in its original condition and packaging. Ship the item back to us within 10 days of receiving it using a traceable and insured service. Return shipping costs and any applicable customs duties are the responsibility of the customer. Items damaged or lost during return shipping are not our responsibility.
Please note that normal wear and tear, including gold plating fading, surface scratches, oxidation, or tarnishing, is not considered a fault. Custom and bespoke orders cannot be exchanged or returned, and deposits for such orders are non-refundable.
8. WARRANTY
Our jewelry pieces are fine and delicate, requiring careful handling and wearing. All Marea pieces are thoroughly quality-checked before dispatch. However, if you find a fault in your product upon receipt, please contact us within 5 days, and we will strive to repair or replace your piece where possible.
If a piece shows signs of improper care or is damaged from causes other than normal wear, we will offer repair services at cost. Each repair will be assessed on a case-by-case basis, and we can provide an estimate prior to proceeding with the repair. We do not take responsibility for repairs or resizing done by other jewelers. The customer is responsible for all return shipping costs.
9. LIABILITY AND DISCLAIMER
Our liability regarding any products purchased on the Website shall be strictly limited to the purchase price of the item in question. We are not responsible for any indirect losses, including but not limited to loss of income, business, profits, or data.
10. INTELLECTUAL PROPERTY
All content on the Website, including designs, logos, text, images, and graphics, are owned by Marea or licensed to us. You may not use any content from the Website without obtaining prior written consent from Marea.
11. EVENTS OUTSIDE OUR CONTROL
We will not be held responsible for any failure to perform our obligations due to events beyond our reasonable control, such as natural disasters, strikes, or acts of war.
12. GOVERNING LAW AND JURISDICTION
These Terms shall be governed by and interpreted in accordance with the laws of AUSTRALIA. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in NSW.
Last Updated: 13-09-2024